How to Make Better Phone Calls – Guide
Phone skills can have an impact on your career. For example, imagine you are on a video call with your boss to discuss an urgent project. As they speak, you receive an important but unrelated email, and instead of focusing on the call, try to respond to the email at the same time. This makes you feel vague and indifferent to your boss and you may end up giving you wrong information or seeming disinterested. However, having a great knowledge of the phone can make it easier to deliver what callers need. You create a positive atmosphere, make a good impression, and build—not break—business relationships. The connections are probably pleasant and potentially profitable.
Email, instant messaging and SMS can be effective forms of communication when used in the right circumstances. For example, an email can be used to distribute a short question to a select group of people, or to send an informal thank you to colleagues. However, sometimes people use these tools because calls are taking too long, because they communicate more effectively in writing, or because they lack confidence. ..
Incoming calls
To choose up The phone in up to three taps to show the caller that you are available and willing to answer questions. When choosing up The phone, say, “Good morning” when responding to the phone before noon and “Good afternoon” when attending after 12:00pm. If you work at night after 6 pm, say, “Good night”.
May I ask who’s calling? Can I help you today?
If the customer has any questions about their account, ask for their account number. If you need a minute to look up your account, tell the caller they will be put on hold. Promise to come back quickly and find the information you need. Thank the customer for their patience and answer their question. ..
Hi there, I hope you’re doing well. Can I ask if you have any further questions? We would be happy to answer any of your questions. Thank you for calling the Widget Store. Have a great day/night!
Outgoing calls
Before placing a call, gather the necessary information. Put any script, call list or data before you and analyze it. Prepare a pen and notebook for taking notes. This will help you stay alert when calling and gathering information.
When the other party chooses up the call, politely identify yourself by saying, “Good morning. My name is Lisa Jones of XYZ Corporation. Can I speak to Mrs. White?” This method is the most effective because it gives the caller all the information he needs up front.
I am calling because I need to talk to someone about a problem. I will give you my name and number so that you can call me back when the right person comes on the line.
What are your thoughts on the product? Do you have any questions we can answer for you?
Final note
This guide is designed to help you make better phone calls. If you have any questions about this article, please don’t hesitate to ask us. Additionally, please share your love by sharing this article with your friends.
